Refund policy

Bro’s Prime – Return & ExchangePolicy
At Bro’s Prime, your satisfaction and well-being are our highest priorities! We want to make sure your grooming and wellness journey is smooth and enjoyable. Because our premium products include consumable items and personal care essentials, we take extra care to maintain absolute health and safety standards for all our customers.
Please take a moment to review how we handle your orders:
1. Our Product Guidelines
To ensure that every bottle and pouch arrives fresh and pure for the next person, we are unable to offer product exchanges once an item has been shipped out. We kindly ask that you double-check your selection at checkout to ensure you are getting exactly what your routine needs!
2. How to Request a Return
We completely understand that plans can change! To help us review a return request smoothly, we just ask for a little bit of help from you:
  • Keep It Sealed: The item must remain completely unused, unopened, and in its original sealed packaging just the way it arrived.
  • Share a Quick Video: Before opening your shipping package, please take a quick, seamless video showing the unopened box and shipping label. This helps us verify the pristine condition of the product.
  • Let's Chat: Since we do not have an automated button, simply reach out to our friendly customer care team via our support email or helpline. We will personally look over your video and happily guide you through the next steps together.
3. Damaged or Mistaken Deliveries
If your package arrives feeling a bit under the weather, or if we accidentally sent the wrong item, don't worry! We are here to make it right for you immediately:
  • Please leave the item safely unopened so its protective seal stays intact.
  • Share your original receipt along with a friendly unboxing video showing us the issue.
  • Reach out to our support headline within 48 hours of delivery, and we will happily take care of a fresh replacement or solution for you.
4. Shipping & Care Refunds
  • Return Shipping: For returns based on a change of mind, we kindly ask that you cover the return shipping costs to send the item back to our care facility.
  • Refund Timeline: Once our team safely receives and verifies your sealed package, your refund will be gently processed back to your original payment method within 5 to 7 business days.