Shipping policy

Bro’s Prime – Shipping & Delivery Policy
Welcome to the Bro’s Prime family! We are so excited to accompany you on your wellness and grooming journey. Our team works hard to pack your favorite beard serums, hair oils, and height grow powders with absolute care so they arrive safely at your doorstep.
1. Processing Time
  • Freshly Packed for You: Once you place an order, our dedicated team gets to work right away! Most orders are lovingly packed and ready to leave our care facility within 1 to 2 business days.
  • Weekend Notes: Orders placed over the weekend or on public holidays will be processed with a smile on the very next business day.
2. Delivery Timelines
We partner with the most reliable couriers to make sure your package arrives swiftly and smoothly:
  • Standard Delivery: Depending on your location, your order will typically arrive within 3 to 7 business days after it has been dispatched.
  • Tracking Your Journey: As soon as your package leaves our hands, we will send a friendly email with your tracking number so you can watch its journey straight to your door!
3. Shipping Charges
  • Calculated at Checkout: Shipping fees are calculated dynamically at checkout based on your location. We always look for the most affordable and safe rates for you.
  • Special Promotions: Keep an eye out for our exclusive seasonal promotions where we love to surprise our community with free shipping!
4. Address Verification & Deliveries
  • Double-Check Your Details: To ensure your products find their way home without any delays, please take an extra moment to verify your delivery address, phone number, and email at checkout.
  • Missed Deliveries: If you happen to miss the courier, don't worry! Our delivery partners will try to contact you or make a re-delivery attempt. If a package is returned to us due to an incorrect address, our customer care team will reach out to help you coordinate a reshipment.
5. Need Any Help?
If you have any questions about your package or need a quick update, our friendly customer care team is always here to chat. Simply drop us a line at our support email or call our helpline, and we will take wonderful care of you!